Terms of Service

1.1 Outsidey is operated by Outsidey Ltd, a company registered in England and Wales with company number 17148298. Our registered office is at 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.

1.2 You can contact us:

• by email, for anything at all, at support@outsidey.co.uk;
• by email, to appeal a suspension or a moderation decision, at appeals@outsidey.co.uk; or
• by post, at our registered office address above.

1.3 In these terms, “we”, “us”, and “our” mean Outsidey Ltd. “You” and “your” mean the person who holds an Outsidey account. “The platform” means the Outsidey website at outsidey.co.uk and the services we provide through it.

1.4 If we need to contact you, we will use the email address on your account. It is your responsibility to keep that address current.

2.1 These terms govern your use of the platform. They apply from the moment you create an account, and they continue to apply for as long as you have one.

2.2 Two other documents matter:

(a) Our Community Guidelines, at outsidey.co.uk/guidelines, form part of this contract. They set out how members are expected to behave, online and in person; what is not allowed; how to report a problem; and how we enforce the rules. When you accept these terms you also accept the Community Guidelines, and we ask you to accept them separately when you join.

(b) Our Privacy Notice, at outsidey.co.uk/privacy, including its cookies section, does not form part of this contract. It explains what we do with your personal information and what your data protection rights are. We ask you to confirm you have read it, but reading it is not the same as agreeing to a contract, and your data protection rights do not depend on these terms.

2.3 No other document forms part of this contract unless we say so in these terms and link to it. Things we tell you about the service, on the website, in emails, or in advertising, can themselves form part of this contract, and clause 25.7 explains that.

3.1 The steps. You create an account and set a password. Before you can continue, you are shown these terms, the Community Guidelines, and the Privacy Notice, each separately linked, and asked to confirm that you agree to the first two and have read the third. You then complete onboarding. Later, when you want to reserve a place at an Event, you are shown the price and the key information about Membership, and you complete payment through our payment provider. Membership begins when that payment is taken.

3.2 Correcting mistakes. Before you submit any form on the platform, you can go back and change what you have entered. If you notice a mistake after the fact, contact us at support@outsidey.co.uk and we will correct it.

3.3 Keeping a copy. These terms are published as an ordinary web page that you can save, print, and reproduce. We keep a record of which version of these terms you accepted and when. You can ask us for a copy of any version that has applied to you at any time.

3.4 Language. This contract is concluded in English.

4.1 There are two stages to your relationship with us, and they are separate agreements.

4.2 A free account. Creating an account costs nothing. A free account lets you complete our questionnaires, be considered for placement in a Community, and see that Events exist, including a rough sense of when and roughly where they are. It does not show you the exact time or the venue of an Event, and it does not let you reserve a place.

4.3 Membership. Membership costs £20 a year. It shows you the exact date, time, and venue of Events you are eligible for, and it lets you reserve a place at them. It also lets you hold a confirmed place in a Community rather than a provisional one.

4.4 What you are buying is a year of access to the platform. You are not buying a ticket to any particular Event. Events are not priced separately, and Membership does not entitle you to any specific Event, any specific number of Events, or any particular Community. Clause 8 sets this out in full, and we ask you to read it before you pay.

4.5 You can hold a free account indefinitely without ever paying. You are under no obligation to become a Member.

4.6 Keeping a copy (Membership). When your Membership payment is taken, we email you confirmation of the version of these terms that applied, with a link to it. You can ask us for a copy of any version that has applied to you at any time.

5.1 To hold an Outsidey account you must:

(a) be 18 or over;

(b) be a consumer, acting outside any trade, business, craft, or profession;

(c) give us accurate information about yourself, and keep it accurate;

(d) not be subject to any court order or arrangement that prevents you from entering into this contract; and

(e) not have had an Outsidey account suspended or closed by us previously, unless we have agreed in writing that you may join again.

5.2 If we have removed you from the platform, creating a new account is a breach of these terms, and we will close it if we find it.

5.3 Age. Outsidey is for adults. We ask for your date of birth when you join. That is a self-declaration: we do not currently verify your age independently. If we reasonably believe an account belongs to someone under 18, we will close it, and we may do so without notice.

5.4 Where we operate. Outsidey currently operates in London only. Communities and Events are placed and organised in and around London, and if you live elsewhere there may be nothing available to you. We will tell you before you pay if we are not currently placing members in your area.

6.1 Keep your password confidential and do not let anyone else use your account.

6.2 You are responsible for what happens on your account, unless it happens because someone else has used it without your permission and that was not your fault. If you think someone has gained access to your account, tell us straight away at support@outsidey.co.uk and we will help you secure it.

6.3 We may suspend access to an account we reasonably believe has been compromised, and we will tell you why and how to get back in.

6.4 Your account is personal to you. You cannot transfer it, sell it, or share it.

6.5 A profile photo is required. You cannot complete joining without one, and it is shown to other members in the circumstances described on the platform, including to people attending the same Event as you. Clause 15 explains what rights you keep in it and what permission you are giving us.

6.6 We may invalidate any link or token we have sent you, including links in emails, where we reasonably consider it necessary for security. If we do, we will give you another way to do whatever the link was for.

7.1 We do these things, and we will do them with reasonable care and skill:

(a) ask you about yourself and use your answers to place you in a Community of other members, and to decide which Events to show you;

(b) organise Events ourselves, choose the venues for them, and publish them;

(c) review Events proposed by members, and approve, amend, or reject them before they are published;

(d) select and list venues;

(e) operate the reporting, moderation, and enforcement systems described in clauses 17 and 18; and

(f) collect feedback after Events and use it to improve what we offer.

7.2 There are two kinds of Event on the platform, and we are not in the same position for each:

(a) Events we organise. We choose the venue, set the time, and publish the Event. We take responsibility for doing those things with reasonable care and skill.

(b) Events proposed by members. Another member proposes the Event and we review it before it appears. We take responsibility for reviewing it with reasonable care and skill. We do not take responsibility for the idea, the choice of activity, or the conduct of the member who proposed it.

7.3 We do not do these things, and you should not assume otherwise:

(a) we do not supervise, chaperone, or staff Events;

(b) we do not employ members, and no member acts on our behalf by attending or proposing an Event;

(c) we are not a party to anything you agree privately with another member;

(d) we do not provide transport to or from Events;

(e) we do not operate the venues at which Events take place; and

(f) we do not carry out criminal record checks on members, and clause 14 explains what that means.

Please read this section before you pay. It describes real limits on what Membership gets you.

8.1 Membership includes: access to the platform for a year; eligibility to be placed in a Community; the exact date, time, and venue of Events you are eligible for; and the ability to reserve a place at those Events, subject to availability.

8.2 Membership does not guarantee any of the following.

(a) That you will be placed in a Community. Placement depends on there being a suitable Community with space in it. You may pay and remain on a waiting list, with no Community, for a period. We will tell you if that is your position.

(b) That you will stay in the same Community. Communities have a limited size. If you hold a provisional place and the Community fills with paying members, your place is released and we will look for another Community for you. If your Membership is restored after a suspension, you re-enter placement from the beginning, which usually means a different Community or the waiting list.

(c) That your Community will be active. A Community can form and then be quiet. Some or all of its members may not have paid, and members who have not paid cannot reserve places at Events.

(d) That your place is kept if you go quiet. If you have neither held a reservation nor attended an Event for six months, we may remove you from your Community, or return a provisional place to the waiting list, to free the place for someone who will use it. We will warn you before we do.

(e) A place at any particular Event. Events have a fixed capacity, places are first come, first served, and there is no waiting list for a full Event. When an Event is full, you cannot reserve a place at it.

(f) That a published Event will happen. We may cancel an Event if too few people have reserved places by 24 hours before it starts. An Event is also cancelled if the member who proposed it is suspended.

(g) Any number of Events, or Events near you. We do not commit to a minimum number of Events, in total or for you. The travel distance and other preferences you set are used to inform what we show you; they do not restrict the list, and an Event you are shown may be further away or otherwise different from what you would ideally choose.

8.3 Three other things can affect you without you having done anything wrong.

(a) If the member who proposed an Event is suspended, that Event is cancelled and every reservation on it, including yours, is released.

(b) If your own Membership lapses, your place in a Community is downgraded to provisional and any reservations you hold for future Events are released.

(c) Some Events are restricted, and clause 12.6 explains how. If your profile is incomplete, our systems cannot confirm that you meet a restriction, so those Events will not be shown to you at all. Completing your profile is the way to avoid this.

8.4 None of the above is a limit on your legal rights. If we fail to provide the service with reasonable care and skill, you have rights under the Consumer Rights Act 2015 and clause 20 does not take them away.

9.1 The price is £20 for a year. This is the total amount payable and there are no additional charges. The price is inclusive of VAT where applicable.

9.2 When you pay. You pay when you first choose to reserve a place at an Event. Payment is taken by our payment provider, Stripe. We do not store your card details.

9.3 Membership renews automatically. Unless you cancel, your Membership renews on each anniversary and we take £20 again. We will email you a reminder at least 14 days before each renewal, telling you the date and the amount, and how to cancel.

9.4 How to cancel. You can cancel at any time, from your billing settings on the platform. You can also cancel by telling us in any clear way, for example by emailing support@outsidey.co.uk. You do not need to use a particular form or wording.

9.5 What happens when you cancel. Your Membership continues until the end of the year you have paid for, and then stops. You keep full access until then. After that your account becomes a free account: you keep it, but you can no longer reserve places at Events, any reservations you were holding for future Events are released, and your place in a Community becomes provisional.

9.6 There is no minimum term beyond the year you have paid for, and no charge for leaving.

9.7 If a payment fails. We will tell you and try again. If it still fails, your Membership ends at the end of the period you have paid for.

9.8 If we change the price. We will not increase the price during a year you have already paid for. If we increase the price for future renewals, we will tell you at least 30 days before the renewal it applies to, and you can cancel before then. We will not treat your silence as agreement to a price increase: if you have not cancelled and have not confirmed the new price, we will not renew at the higher price without asking you.

10.1 You have a legal right to cancel your Membership within 14 days after the day you pay, without giving a reason. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10.2 How to use it. Tell us within 14 days after the day you paid. You can use the model cancellation form at the end of these terms, but you do not have to. Any clear statement is enough: an email to support@outsidey.co.uk, a message through the platform, or a letter to the address in clause 1.2.

10.3 Your refund. We will refund you in full, using the same payment method you used, within 14 days of being told. We will not charge you a fee for the refund.

10.4 Starting straight away. Membership is designed to be used immediately, so at checkout we ask you to confirm that you want it to start at once rather than waiting 14 days. If you ask us to start immediately and then cancel within the 14 days, the law allows us to keep a proportionate amount for the days you had access. On a £20 annual Membership that is a matter of pence, and we will not do it: we refund in full.

10.5 This right applies to your first payment. Clause 11 explains the position on renewals.

11.1 The table below sets out our refund positions. It sits on top of your legal rights, and it never replaces them. If the service is not provided with reasonable care and skill, or is otherwise not as described, you have separate rights under the Consumer Rights Act 2015 that this table does not affect.

11.2 Two other clauses give you refund rights that are not in the table: clause 24.2, if something outside our control stops us providing Membership for a substantial period, and clause 25.2, if we transfer this agreement on terms that would reduce your rights.

11.3 We will always refund you where the law requires it, whatever this table says.

12.1 Reserving a place. Places are first come, first served. Events have a fixed capacity and there is no waiting list. Once an Event is full, you cannot reserve a place.

12.2 Cancelling your reservation. You can release your place at any time, from the Event page. Please do it as early as you can, so that the place goes to someone else and the Event stays viable.

12.3 Events that do not go ahead. We may cancel an Event if too few members have reserved places by 24 hours before it starts. We may also cancel or change an Event at short notice for reasons outside our control, for example if the venue closes, or if the weather makes it unsafe. We will tell you as soon as we can.

12.4 Turning up. If you have reserved a place, other people are relying on you. Repeatedly failing to attend Events you have reserved, or cancelling at the last minute, is a breach of the Community Guidelines, and we may restrict your ability to reserve places. We do not charge for missed Events.

12.5 Seeing who else is coming. You can see the other members attending an Event in a limited window before and after it, as described on the platform. Use that information for the Event, not for anything else.

12.6 Events that are restricted. Some Events are open only to members who meet a stated condition, for example that they are women, that they are single, or that they fall within an age range. Where that applies it is shown on the Event, and it is enforced by our systems rather than at the door. If your profile does not contain the information needed to confirm that you meet the condition, you will not be shown the Event at all.

12.7 Guests. Reservations are personal to you. You cannot bring someone who is not a member, and you cannot pass your place to another member.

12.8 You are responsible for getting yourself to and from Events, and for your own belongings while you are there.

13.1 Events take place at venues we do not own or control. We choose them, and we will use reasonable care in doing so, but we do not run them.

13.2 The venue is responsible for its own premises, its staff, and anything it serves. That includes the preparation, quality, and safety of food and drink, the condition of the premises, and accessibility. If you have an allergy, a dietary requirement, or an access need, please check directly with the venue before the Event, because we cannot confirm those things on the venue’s behalf.

13.3 You may need to buy your own food and drink at a venue. Membership does not cover it.

13.4 Some venues pay us. Where a venue has a commercial arrangement with us, it may pay us a fee when members attend an Event there. This makes no difference to what you pay, and it does not mean we have assessed that venue as better than any other.

13.5 Suggesting a venue. If you suggest a venue to us, you are giving us permission to use, edit, publish, and keep what you send, including if we decide not to list it. You will not be paid for a suggestion, and we may list a venue you suggested on the same commercial terms as any other.

13.6 Some venue information on the platform is licensed to us by third parties and displayed with their attribution. That includes place, address, and map data from Google, and what3words addresses, which we show as location labels only. You may not copy, scrape, cache, or redistribute it, and your use of it is subject to the third party’s own terms.

14.1 We do not carry out criminal record checks on members, and we do not check whether what a member tells us about themselves is true. We make no representation and give no warranty about the identity, character, conduct, or intentions of any member, or about your interactions with them.

14.2 Please do not read anything on the platform as a statement that a member has been assessed, approved, or found suitable by us. Being placed in a Community with someone means our questionnaires suggested you might get on. It means nothing more than that.

14.3 Outsidey brings people together in person, and meeting people you do not know carries risk. You take part in Events entirely at your own risk, and it is your responsibility to decide whether you are fit and able to take part in a particular activity, and to tell us or the venue about anything that affects that. This clause is about your responsibility for yourself. It does not limit our own responsibility to you, and clause 20.1 says so expressly.

14.4 The Community Guidelines set out how we expect members to behave, in person and on the platform, and how to report a problem. Please read them.

14.5 If something happens at an Event that needs the emergency services, call them. We are not an emergency service and we cannot respond in real time. Report it to us afterwards, and we will act on it.

14.6 Anything we publish as safety guidance is offered to be helpful. It is not a promise that following it will keep you safe, and it does not transfer to us any responsibility for your own decisions.

15.1 You own what you post. Your profile photo, your bio, your reviews and comments, your venue suggestions, and anything else you upload remain yours. We do not claim ownership of them. Venue reviews, comments, and venue suggestions are covered by the wider, permanent licence in clause 15.3, which is worth reading.

15.2 You give us a licence to run the platform. So that we can show your profile to the right people and operate the service at all, you give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, adapt for display, and show your content. That licence:

(a) is for the purpose of operating, securing, and improving the platform, and complying with our legal obligations, and for no other purpose;

(b) may be sub-licensed only to the suppliers who provide our hosting, storage, and email, acting on our instructions;

(c) may be transferred only to someone who takes over our business, and only on terms no less protective of you than these;

(d) ends when the content is deleted, except for copies held in routine backups until they are overwritten, and for content we must keep in safety, moderation, feedback, or payment records. Venue reviews, comments, and venue suggestions are instead covered by the licence in clause 15.3, which does not end; and

(e) does not permit us to use your content in advertising or marketing. If we want to do that, we will ask you separately, and you are free to say no.

15.3 Venue reviews, comments, and venue suggestions: a permanent licence. What members say about venues is how we build our picture of which places are good, and that picture has to outlast any single review or account. For reviews and comments about venues, and for venues you suggest, you therefore give us a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to host, store, copy, adapt, publish, and use that content for any purpose, including building and maintaining our database of venues and assessing their quality. This licence survives the deletion of the content and of your account. If you ask us to erase your personal information, we remove your name and anything else that identifies you from your reviews rather than deleting them; the Privacy Policy explains this.

15.4 Editing your content. You agree that we may crop, resize, compress, and change the file format of your photo so that it displays properly, and that we may show your content alongside our own branding and without crediting you beyond your first name and photo. To the extent the law allows, you waive your moral rights in your content. Nothing here allows us to alter what your content says.

15.5 Your promises to us.By posting content you confirm that it is yours to post, that you have any permission you need from anyone else in it, and that it does not infringe anyone’s rights or break the law.

15.6 Reviews and feedback about venues must be honest and based on your own experience. Do not post a review of a venue you have not been to, do not post a review in exchange for anything, and do not post a review written by someone else.

15.7 Marking another member as absent, and reporting. Where the platform lets you record that another member did not attend, or lets you report someone, you must do so honestly. Marking or reporting someone out of malice, retaliation, or to gain an advantage is a serious breach of these terms and we will act on it.

15.8 We may remove content. We may remove or restrict access to content that breaches these terms, the Community Guidelines, or the law, or that we reasonably consider harmful. We will tell you when we do, and you can appeal under clause 18.

15.9 If you think content on the platform infringes your rights, or is unlawful, tell us at support@outsidey.co.uk. You do not have to be a member to do this. To help us act quickly, please include your full name and address, where on the platform the content is, and why you say it is unlawful or infringing. We will look at it promptly. Where it is appropriate and safe to do so, we will tell the person who posted the content that a complaint has been made and give them a chance to respond, without identifying you unless the law requires it.

15.10 Clause 15.9 is the route for complaints about unlawful or infringing content. It is not the route for reporting a member’s behaviour. Use clause 17.5 for that, and clause 17.6 applies to it: we do not tell a member that they have been reported, or who reported them.

15.11 Suggestions. If you send us an idea for a feature or an improvement, we may use it without owing you anything. Please do not send us anything you consider confidential or want to be paid for.

16.1 The platform, the Outsidey name and branding, the software, the questionnaires and the matching model behind them, and everything else we publish, belong to us or to our licensors.

16.2 We give you permission to use the platform for your own personal, non-commercial use, in accordance with these terms. That permission can be withdrawn if you breach them.

16.3 You must not:

(a) copy, scrape, or systematically extract data from the platform, whether by hand or by automated means;

(b) copy, reproduce, or attempt to reconstruct our questionnaires, scoring, or matching model;

(c) reverse engineer, decompile, or interfere with the platform or its security;

(d) use the platform, or information about other members obtained through it, to advertise, recruit, sell, or promote anything; or

(e) use another member’s personal information for any purpose other than taking part in Outsidey.

17.1 The Community Guidelines are part of this contract. They set out what is and is not allowed on the platform and at Events. You agree to follow them.

17.2 You must not use Outsidey to do anything illegal. Outsidey is not a place for publishing or sharing material: the only things you post are your profile photo, your bio, your venue reviews and comments, your venue suggestions, and your event proposals. You must not include any of the following in any of those places, and you must not show, share, or distribute any of it in person at an Event.

(a) Terrorism content. Content that encourages, promotes, or provides assistance for terrorism, or that is published on behalf of a proscribed organisation. We remove this and report it to the authorities.

(b) Child sexual exploitation and abuse content. Content that sexually exploits or abuses a child, including images, communications intended to groom a child, and material that encourages such conduct. We remove this, we report it to the authorities, and we permanently remove the account.

(c) Other priority illegal content.This includes, but is not limited to, content that is threatening, abusive, or harassing; content that stirs up hatred; content that encourages or assists suicide or serious self-harm; content that is extreme or unlawful pornography; content that facilitates the supply of controlled drugs or weapons; content that facilitates human trafficking or immigration offences; content that is fraudulent; and content that involves stalking, coercive control, or the sharing of someone’s private information without their consent.

(d) Intimate images shared without consent. You must not share, or threaten to share, an intimate image or film of another person without their consent.

17.3 How we protect you from illegal content. We apply the following provisions consistently, and we keep a record of every decision we take under them.

(a) Terrorism content. We do not permit it. Every Event proposed by a member is reviewed by a person before it is published, and profile content is reviewed on report. Where terrorism content is reported to us or we otherwise become aware of it, we take it down as quickly as we can, permanently remove the account responsible, and report the matter to the police. We keep the content and the account record where we are required to preserve evidence.

(b) Child sexual exploitation and abuse content. We do not permit it, and Outsidey is not open to anyone under 18. Where such content is reported to us or we otherwise become aware of it, we take it down as quickly as we can, permanently remove the account responsible, preserve the evidence, and report the matter to the police and to the relevant authorities. We do not run an appeal on the merits of a removal in this category before reporting it.

(c) Other priority illegal content. We do not permit any of the content described in clause 17.2(c). We review every member-proposed Event before publication, we assess every report by a person rather than automatically, and where we find such content we take it down as quickly as we can and act against the account under clause 18. We take steps to minimise the length of time any such content is present on the platform, including by limiting where members can post free text, by reviewing content before publication where we can, and by acting on reports quickly.

(d) Intimate image content. Clause 17.4 sets out the separate route and the time limit that applies.

17.4 Reporting intimate image content. If an intimate image or film of you, or of someone else, has been shared on the platform without consent, report it to us at support@outsidey.co.uk or through the reporting tool on the platform. We will take it down, and any copy of it we identify, as soon as reasonably practicable and in any event within 48 hours of receiving your report.

17.5 How to report anything else. Use the reporting tool on the platform, or email support@outsidey.co.uk. You can report content, an Event, or a member’s behaviour, including behaviour at an Event.

17.6 Reports are confidential. We do not tell the person you have reported who reported them. We will not disclose your identity as a reporter unless the law requires us to, or unless you ask us to.

17.7 Proactive technology. We do not currently use automated tools to scan, filter, or detect content on the platform. Moderation is carried out by people. If that changes, we will update these terms to explain what the technology is, when it is used, and how it works, before we start using it.

18.1 When we may act. We may restrict what you can do on the platform, suspend your account, or end your Membership and close your account, where we reasonably consider that:

(a) you have breached these terms or the Community Guidelines;

(b) your conduct, on the platform or at an Event, has put another member’s safety or wellbeing at risk;

(c) you have given us false information about yourself, or you do not meet the eligibility requirements in clause 5;

(d) you are using the platform unlawfully, fraudulently, or to harm others;

(e) you are attempting to return after we have previously removed you;

(f) a payment made to us has been reversed or charged back fraudulently; or

(g) we are required to act by law, by a court, or by a regulator.

18.2 We use the least severe measure that meets the problem. Depending on what has happened, that may be a warning, a restriction on a particular feature such as reserving places or proposing Events, removal from a Community, or, for the most serious matters, suspension of your account. We do not suspend accounts automatically; a person decides, and records the reason.

18.3 Notice. Where we take action against your account, or remove or restrict your content, we will email you to say what we have done, why, and what happens next, and we will give you a case number in the format OY- followed by six digits. In the most serious cases we act first and tell you immediately afterwards, because waiting would put someone at risk.

18.4 What suspension does. Suspension is a lockout. Your access is revoked: you cannot sign in, your places in Communities are removed, your reservations are cancelled, any Events you had proposed are cancelled, and any pending proposals are rejected. This affects other members too:cancelling an Event you proposed releases everyone else’s reservation for it. Restoring an account restores access only. It does not restore your previous Community places; you re-enter placement from the beginning.

18.5 What you can still do while suspended. You can always cancel your Membership, ask for a refund where one is due under clause 11, leave a Community or a waiting list, and report a safety concern. Because a suspension locks you out, you do these by emailing support@outsidey.co.uk from the email address on your account, and we will action your request within 5 working days. We will never lock you into paying us.

18.6 Appealing. If you think we have got it wrong, email appeals@outsidey.co.uk within 28 days of our notice, from the email address on your account, and quote the case number. We need all three, because a suspended account cannot sign in and this is how we confirm the appeal is really from you.

18.7 We will acknowledge your appeal and give you a decision within 10 working days. Where it is practicable, the appeal will be considered by someone other than the person who made the original decision. We will tell you the outcome and the reason for it.

18.8 Your right to bring a claim. If we remove or restrict your content, or suspend or ban you from the platform, in breach of these terms, you have a right to bring a claim against us for breach of contract. Nothing in these terms, including the appeals process, prevents you from doing so, and you do not have to appeal first.

18.9 You can end this agreement too. You can cancel your Membership at any time under clause 9.4, and close your account at any time under clause 19. If we seriously breach these terms, you can end the agreement immediately, and you will receive a refund of the unexpired part of your year, worked out by the day, as set out in clause 11. That is in addition to any other legal remedy you have.

19.1 You can close your account at any time by emailing support@outsidey.co.uk from the email address on your account. You do not need to give a reason.

19.2 We will action your request within 5 working days. Once processed, closure is immediate and cannot be undone. There is no grace period and no recovery window. Please be sure before you ask.

19.3 When your account is closed:

(a) your profile, photo, and personal details are deleted or anonymised;

(b) any Membership is cancelled immediately, and there is no refund of the unexpired part of the year you have paid for;

(c) your reservations are cancelled. Events you proposed that have already been published are not cancelled: they continue without you, and other members’ reservations for them are unaffected; and

(d) we keep certain records in a form that no longer identifies you, including safety and moderation records, feedback about venues, and records we need for accounting and legal purposes. Our Privacy Notice explains what we keep and for how long.

19.4 If you want to come back later, you will need to start again with a new account, and you will be placed from the beginning.

20.1 What we never exclude. Nothing in these terms limits or excludes any liability that the law does not allow us to limit or exclude, including our liability for death or personal injury caused by our negligence, or for fraud.

20.2 What we are responsible for. We are responsible for doing the things listed in clause 7.1 with reasonable care and skill, and for loss or damage that is a foreseeable result of our failure to do so.

20.3 What we are not responsible for. Subject always to clause 20.1, we are not responsible for:

(a) the conduct of other members, whether on the platform or in person;

(b) anything that happens at a venue and is the venue’s responsibility, as described in clause 13.2;

(c) loss or damage that was not foreseeable;

(d) loss or damage caused by events outside our reasonable control; or

(e) business losses. Outsidey is supplied for personal use only.

20.4 Our limit. Subject to clause 20.1, our total liability to you under or in connection with this contract is limited to the greater of £20 and the amount you have paid us in the 12 months before the event giving rise to the claim. This limit does not prevent you recovering the price you have paid.

21.1 Changes to the platform. We will keep developing Outsidey, which means features will be added, changed, and sometimes withdrawn. We may make changes:

(a) to reflect changes in the law or in regulatory guidance;

(b) to improve or repair the platform, or to address a security issue;

(c) to reflect changes to how the service works, including how Communities are formed and how Events are organised; or

(d) to introduce new features, or withdraw ones that are not being used.

21.2 If a change materially reduces what your Membership gives you, we will tell you at least 30 days beforehand, and you may cancel and receive a refund of the unexpired part of your year, worked out by the day.

21.3 Features that are not available yet. Anything described on the platform as coming soon is not part of what you are buying, and we do not commit to releasing it.

21.4 Changes to these terms. We may change these terms for any of the reasons in clause 21.1, and also to correct errors or to make the terms clearer.

21.5 We will email you at least 14 days before a change takes effect, or at least 30 days before a material change, with a plain summary of what has changed and a link to the new version. Material changes include changes to the price, to renewal, to refunds, to our liability, to your rights of appeal, and to how disputes are resolved.

21.6 If you do not want to accept a change, you can cancel. If you cancel because of a material change, you will receive a refund of the unexpired part of your year, worked out by the day. Changes do not apply retrospectively to anything that happened before they took effect.

21.7 We keep a record of every version of these terms and of the version you accepted. You can ask us for a copy of any version that has applied to you by emailing support@outsidey.co.uk.

22.1 If you are unhappy with anything, please tell us. Email support@outsidey.co.uk, or write to us at our registered office address in clause 1.1.

22.2 We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If it is going to take longer, we will tell you why and when you can expect an answer.

22.3 If you are not satisfied with our answer, ask us to look at it again and a different person will review it.

22.4 Alternative dispute resolution. We are not a member of any alternative dispute resolution scheme, and no such scheme applies to a dispute between us. If you remain dissatisfied after we have responded to your complaint, you are free to take the matter to court. Clause 25.9 explains which courts.

22.5 To appeal a suspension or a moderation decision, use the process in clause 18 rather than this one. It is the dedicated route for those decisions and runs on its own deadlines.

23.1 Service emails. While you have an account, we will send you emails that are part of the service: confirmations, reminders, changes to Events, renewal reminders, feedback requests, moderation notices, and messages about your account or these terms. These are part of this contract, they do not carry an unsubscribe link, and you cannot switch them off while you have an account. If you no longer want them, close your account.

23.2 Marketing emails. We will only send you marketing emails if you have agreed to receive them. You can withdraw that agreement at any time, using the link in any marketing email or in your account settings, and doing so makes no difference to your Membership or to the service you receive.

23.3 Notices to you are given by email to the address on your account, and are treated as received on the day they are sent, unless we know they did not arrive.

23.4 Notices to us should go to support@outsidey.co.uk, except appeals, which must go to appeals@outsidey.co.uk.

24.1 We are not responsible for failing to do what we have promised if the failure is caused by an event outside our reasonable control, for example a failure of a third-party service we rely on, industrial action, civil emergency, extreme weather, or the closure of a venue.

24.2 If such an event happens we will tell you as soon as we can, and we will do what we reasonably can to limit its effect. If it prevents us providing Membership for a substantial period, you may cancel and receive a refund of the unexpired part of your year, worked out by the day.

25.1 This agreement is between you and us. Nobody else has any right to enforce it, except that clause 20.1 may be enforced by anyone entitled to bring a claim in respect of your death or personal injury.

25.2 Transferring this agreement. You cannot transfer your rights or obligations under it. We may transfer ours to another business, for example if our business is sold. If we do, we will tell you in advance, and the transfer will not reduce your rights under this contract. If it would, you may cancel and receive a refund of the unexpired part of your year, worked out by the day.

25.3 If part of these terms is not valid. Each clause operates separately. If a court or other authority decides that any part of these terms is unlawful or unfair, that part will not apply, and the rest of the terms will continue in full force.

25.4 Delay is not waiver. If we do not immediately insist that you do something you are required to do, or delay in taking steps against you, that does not mean we have given up the right to do so later.

25.5 The whole agreement. These terms and the Community Guidelines are the whole agreement between us about the platform. Nothing in this clause limits our responsibility for statements we have made to you about the service or about us, which the law treats as terms of this contract, or for any fraudulent misrepresentation.

25.6 Interpretation. If any part of these terms could be read in more than one way, the reading that is more favourable to you applies.

25.7 What we have told you. Information we give you about the service, before you enter into this contract and afterwards, forms part of it. If any of it needs to change, we will agree the change with you.

25.8 Governing law. These terms are governed by the law of England and Wales.

25.9 Courts. You can bring legal proceedings about these terms in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in the Scottish courts, and if you live in Northern Ireland, you can also bring proceedings in the Northern Irish courts. If we bring proceedings against you, we will do so in the courts of the part of the United Kingdom in which you live.

26.1 Nothing in these terms affects your legal rights as a consumer. You always have the right to services provided with reasonable care and skill, within a reasonable time, and at a reasonable price where none has been agreed, and to a remedy if they are not.

26.2 For free, independent advice about your consumer rights, contact the Citizens Advice consumer service at citizensadvice.org.uk.

Complete and return this form only if you wish to cancel your Membership under clause 10 (your 14-day right to cancel). You can also cancel by any other clear statement.

To Outsidey Ltd, 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom, support@outsidey.co.uk:

I hereby give notice that I cancel my contract for the supply of the following service: Outsidey Membership.

Ordered on [date]. Name of consumer. Address of consumer. Date.

Signature of consumer (only if this form is notified on paper).